Analysing online activities

In the previous post I introduced you to the answer I got from a hotel manager in Tripadvisor. And it did seem that they had not understood the meaning of online reputation and customer experience online. So it came to me that as the Online Ogre I could also study if the other aspects in their online Read more about Analysing online activities[…]

When answers matter…

During the past two posts I’ve been mentioning feedback and answering to it quite often. Why, you might ask. Well, have you ever given or tried to give feedback to a company online? There are three (3) things that you usually encounter: ONE There is not a public way for giving feedback. You cannot post Read more about When answers matter…[…]

Customer experience – is it something to eat?

In order to be successful in one’s online efforts it is uttermost important to think – I mean, consider really hard – how customer sees your online messages and visibility. Are they intrested or even tempted to learn more and share the information, or are they just fed up with the same old “thing” that can Read more about Customer experience – is it something to eat?[…]